Job Description

Company Overview

Quick Servant Company, Inc. is a trusted provider of heating, cooling, ventilation, and cooking equipment services. With over 45 years of experience, our goal is to exceed customer expectations by delivering prompt and reliable service. We build long-term partnerships based on integrity and commitment to satisfaction. Our service areas include Maryland, Delaware, Washington, DC., and Virginia. Our office is in Columbia, MD. This position is on-site.

Summary

We are seeking a Customer Service Dispatcher to join our dynamic team in Columbia, MD. In this role, you will play a crucial part in ensuring efficient routing and scheduling of our service technicians. Your contributions will be vital to maintaining our high standards of customer satisfaction and operational excellence.

Responsibilities

• Coordinate daily dispatching of service technicians to ensure timely response to customer needs.
• Utilize transportation management systems to optimize routing and scheduling.
• Communicate effectively with technicians and customers to provide updates and resolve issues.
• Monitor fleet performance and manage logistics for efficient operations.
• Maintain accurate records of dispatch activities and service requests.
• Collaborate with team members to improve dispatch processes and efficiency.
• Analyze data to identify trends and enhance service delivery.
• Ensure compliance with safety regulations and company policies.

Qualifications

• Proven experience in customer service, dispatching, or logistics management.
• Strong communication skills with the ability to interact professionally with clients and team members.
• Familiarity with GPS technology is a plus.
• Familiarity with the Restaurant industry is a plus.
• Excellent organizational skills with attention to detail.

If you're ready to take your career to the next level with a company that values your growth, we invite you to apply today! Join us at Quick Servant Co., Inc. where your success is our mission.

Job Type: Full-time

Benefits:

• Company paid Medical, Dental, Vision, & Life Insurance
• 401(k) matching
• Employee assistance program
• Employee discount
• Paid time off
• Vision insurance

Application Question(s):

• To ensure we're aligned, could you share what salary range you're targeting for this role?

Experience:

• Customer service: 2 years (Required)
• Dispatching for a service industry: 2 years (Required)

Ability to Commute:

• Columbia, MD 21046 (Required)

Work Location: In person

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