Job Description

Customer Care Representative – In-person Full-Time, Mainly Inbound Calls, No Quotas, $19 - $20/Hour, Excellent Benefits

This full-time role is ideal for someone who values a relaxed, supportive environment focused on quality interactions rather than meeting quotas. You’ll handle incoming calls and emails, with no outbound telemarketing and no quotas to meet, allowing you to focus on delivering exceptional service.

Why Join Us?

• Work-Life Balance: Monday through Friday schedule, with a 40-hour workweek from 8:00 a.m. to 4:30 p.m. Shifts may vary slightly in coordination with our call center in Dumas, Texas.
• Convenient Hours: No night or weekend shifts, plus paid time off for major national holidays.
• No Solicitation/Sales Calls: Our company does not engage in sales calls. We are committed to providing a focused and efficient environment for our team to serve our customers.
• Hear directly from our employees:

An abundance of benefits:

• Competitive Salary- starting at $19.00 - 20.00/hour
• Paid Volunteer Time Off
• Paid Personal Time Off
• Paid National Holidays Off
• Medical insurance for employees plus family that includes dental and vision - with up to 90% paid by the company
• Shares of company stock through the Employee Stock Ownership Plan (ESOP)
• 401K Saving Plan
• Professional development, and we prefer to promote from within as much as possible.
• Dental insurance with our basic dental package is 100% free to employees.
• Vision Insurance
• Flexible Spending Account
• Hospital Indemnity
• Met Law Program
• Discounts on Company Products
• Casual dress - every day is casual Friday

Responsibilities include:

• Providing exceptional customer care through various platforms, including phone, email, and chat, to support orders, resolve issues, and answer questions with accurate, valid, and complete information.
• Identifying and assessing customers’ needs by thinking creatively and empathetically to assist in such a way that each person feels heard, and respected.
• Use effective problem-solving skills and knowledge gained to support team members collaboratively.
• Learning, understanding, and supporting all marketing initiatives, such as new product releases and changes to existing products.
• Proactively learning and working to understand policies and documents to better assist Field Representatives and their customers with courteous, efficient, and complete information.

Our Customer Care Department is seeking a team member to support Field Representatives and their customers, ensuring that each person feels valued, heard, and receives the best possible assistance. The ideal candidate will be empathetic, courteous, and passionate about helping others. They should also be problem solver with high attention to detail, effective listening skills, and a strong sense of accountability for their work.

This role involves daily interactions with Field Representatives and customers through phone calls, emails, and chats. As such, professionalism—both written and verbal—is essential, along with patience and empathy. Responsibilities include assisting with orders, resolving issues by finding the best solutions, and providing accurate, relevant information to address questions about our products and services. Life’s Abundance provides an ever-evolving opportunity for employee growth, and job responsibilities may be modified over time.

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