Job Description

Director, Patient Services Analytics

Greater Philadelphia or Boston (on-site 3 days a week)

A rapidly growing, Specialty Pharmaceutical company with a recent successful launch is seeking a Patient Services Analytics leader as a crucial addition to their Commercial Operations team. This individual will own the analytics strategy and execution for Patient Services, partnering closely with Trade, Reimbursement managers, Market Access, and Sales teams.

This high visibility position will drive the creation of standardized KPIs and dashboards, integrate specialty pharmacy data, and deliver insights that enhance speed ‑ to ‑ approval, conversion, adherence, and the overall patient experience.

Responsibilities:

• Set the analytics strategy and roadmap for Patient Services, aligning standardized KPIs and definitions to business priorities and streamlining how insights are shared with stakeholders.
• Oversee KPI and dashboard governance from intake and design through validation, deployment, change control, and access-ensuring consistency across field teams, hubs, vendors, and digital partners.
• Lead patient‑journey and program performance analytics to measure throughput, cycle times, conversion, adherence, and abandonment; identify bottlenecks and recommend targeted interventions.
• Drive advanced analytics, data integration, and cross‑functional leadership by developing predictive models, defining BI/data requirements.
• Managing vendor/offshore resources, and translating insights into clear executive‑level narratives while maintaining compliance with Legal/Privacy.

Qualifications:

• Bachelor's degree required, advanced degrees are preferred.
• 8+ Years in within the pharmaceutical industry, focusing on Patient Services/HUB Analytics.
• Expertise in HUB & Specialty Pharmacy Data, case manager/reimbursement workflows, and exposure to specialty distribution data.
• Fluency in Python, SQL, and hands-on experience with PowerBI/Tableau (demonstrating dashboard ownership and training).
• Proven ability to lead teams, communicate technical data with stakeholders and cross functional departments, and manage external vendors.

Note: Applicants who do not meet the above requirements will not be considered for this role.

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