Job Description

Patient Access Manager II

Location: Valley City, North Dakota (Supports Valley City and Lisbon, ND)

Employment Type: Full-Time, Onsite

Salary: $66,000 – $89,000 (Based on Experience)

Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.

Reports: 15 Direct Reports

Travel: Splits time 50/50 between two locations (approximately 45 miles apart)

Environment: Small critical access settings (30–50 patients per day)

Job Summary

Wheeler Staffing Partners is seeking a Patient Access Manager II for a full-time, onsite leadership role based in Valley City, North Dakota. This position oversees daily Patient Access operations across two critical access hospital locations. The Manager is responsible for staffing oversight, operational performance, service quality, and strategic planning related to patient registration and financial clearance functions.

Essential Duties and Responsibilities

• Support short- and long-term planning for all registration and financial clearance areas, including pre-service and point-of-service functions.
• Actively participate in budget and cost management responsibilities.
• Develop and implement action plans to achieve operational goals and service standards.
• Monitor and manage all operational metrics to meet departmental and organizational targets, including service level agreements and budget guidelines.
• Oversee staffing activities, including hiring, scheduling, wage/salary processes, orientation, and ongoing training.
• Mentor and develop supervisors and staff, ensuring engagement and alignment with department goals and mission.
• Enforce departmental policies and assist in the development of new procedures following organizational guidelines.
• Communicate operational updates, deficits, and recommendations for improvement to leadership.
• Serve as a facility leader when required, ensuring consistent oversight of Patient Access operations.

Supervisory Responsibilities

• Interview, hire, train, and develop staff.
• Assign and direct daily work activities.
• Conduct performance evaluations and provide feedback and coaching.
• Address staff concerns, resolve issues, and maintain a positive and productive departmental environment.
• Direct Reports: Supervisor, Patient Access
• Indirect Reports: Patient Access Representatives I–IV

Knowledge, Skills, and Abilities

• Strong interpersonal, organizational, and leadership skills.
• Demonstrated ability to manage and motivate teams across multiple locations.
• Proficiency in healthcare information systems.
• Solid understanding of Revenue Cycle Management, regulatory requirements, and patient access workflows.
• Ability to manage operational metrics and drive consistent performance improvement.
• Effective oral and written communication skills.

Education and Experience

• High School Diploma or equivalent required.
• College degree preferred.
• 3–5 years of supervisory experience in a healthcare environment preferred.
• Deep understanding of the relationship between admitting, clinical operations, financial services, and financial clearance activities.

Physical Demands

• Must be able to work in a seated position for extended periods.

Work Environment

• Hospital work environment.
• Must be available to work required hours based on departmental needs.
• On-call responsibilities as needed.
• Regular travel between two facility locations required.

Why Work With Wheeler Staffing Partners?

Wheeler Staffing Partners is dedicated to supporting healthcare professionals throughout their career journey. We provide personalized recruiter support, transparent communication, and access to exclusive opportunities with reputable employers. Our goal is to match your expertise and aspirations with roles that foster professional growth, stability, and long-term success. With WSP, you are more than a candidate—you are a valued partner, and we are committed to helping you thrive.

Job Tags

Similar Jobs