Job Description

Ready to build relationships, solve problems, and make an impact every day? APEX is seeking a motivated and hardworking Product Support Specialist to join our clients Customer Service Center.

APEX Placement and Consulting has partnered with an exciting company in Albany, NY looking for a Product Support Specialist to support their Customer Service Center. In this role, you’ll work closely with customers to maintain strong relationships, identify new business opportunities, and support their machine parts offerings—all while delivering exceptional service in a fast-paced environment. Keep reading for more details!

What’s in it for you:

1. 8am to 4pm
2. Competitive hourly rate at $50k-$70k depending on experience
3. Direct Hire
4. Medical, Dental and Vision
5. 401K
6. Paid vacation/holiday
7. Profit Sharing

What your day will look like:

1. Serve as the primary point of contact for customers, delivering support and assistance through phone, email, and in-person interactions.
2. Respond to customer questions, resolve concerns, and provide clear information about products and services in a professional and courteous manner.
3. Prepare quotes, process orders, and coordinate equipment deliveries accurately and efficiently.
4. Work closely with internal teams to address customer issues, escalate complex matters when needed, and ensure timely resolution.

What we are looking for:

1. Associate’s degree or a minimum of two years of experience in customer service, sales, or a related role.
2. Strong customer service skills with a focus on professionalism and responsiveness.
3. Excellent verbal and written communication abilities.
4. Capable of understanding customer needs and recommending effective solutions.
5. Well-organized with the ability to manage priorities, handle multiple tasks, and meet deadlines.
6. Comfortable working independently as well as collaborating within a team environment.
7. Flexible and adaptable in a fast-paced, changing environment; takes initiative, remains accountable, and works proactively.
8. Prior sales experience preferred, particularly within manufacturing or automotive parts industries.
9. Technical or mechanical aptitude is a plus.

At Apex, we actively encourage applications from underrepresented groups. Your unique experiences and perspectives are valuable to us, and we’re excited to see how you might contribute to our team. While we have outlined a set of qualifications for this role, we recognize that experience and skills can come from a variety of backgrounds. If you meet most of these qualifications and are eager to learn and grow with us, we invite you to apply.

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