Job Description

Program Overview

Peraton provides USSOCOM, its Component Commands, Theater Special Operations Commands (TSOCs), deployed forces, CIO/J6, and end-users with high-quality IT platform and network services over an eight-year period.

About The Role

Peraton requires Service Now Administrators to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM.  This position is located at MacDill AFB in Florida.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

We are seeking an experienced Senior ITSM Administrator to lead the administration and management of our ServiceNow platform at USSOCOM. The ideal candidate will possess extensive knowledge of ServiceNow capabilities and has previously led a transition from BMC Remedy to the ServiceNow platform. Candidate will be responsible for optimizing system performance, implementing best practices, and mentoring junior administrators. This role requires strong problem-solving skills and the ability to work collaboratively with cross-functional teams. 

• Oversee the configuration, customization, and maintenance of the ServiceNow platform, ensuring optimal performance and stability
• Lead the implementation of new modules, applications, and enhancements based on business requirements
• Collaborate with IT and business stakeholders to define and document technical specifications and workflows
• Develop and enforce best practices for ServiceNow administration, including system security, user access, and data integrity
• Troubleshoot and resolve complex issues related to the ServiceNow platform, providing timely support to users
• Conduct system upgrades, patches, and maintenance to ensure the platform is up-to-date and secure
• Create and maintain comprehensive documentation for system configurations, processes, and procedures
• Provide training and mentorship to junior administrators and other team members on ServiceNow functionalities and best practices
• Monitor system performance metrics and make recommendations for improvements and optimizations
• Stay current with ServiceNow updates, features, and industry trends, evaluating their potential impact on the organization
• Enforces ServiceNow license management & governance (e.g. User, App, API Usage, Custom Tables, etc.)

Qualifications

Required Qualifications:

• Minimum 12 years experience with HS Diploma, 10 years experience with AS/AA degree, 8 years experience with BS/BA degree, 6 years experience with a MA/MS, 3 years experience with PhD
• DoD 8570 IAT II Certification  
• DoD TS/SCI clearance

Desired Qualification: 

• 5+ years of experience as an ITSM Administrator, with a proven track record of successful implementations and management
• ServiceNow Certified System Administrator (CSA) certification; Additional ServiceNow certifications (e.g. Certified Implementation Specialist) desired
• Experience with ServiceNow modules such as ITSM, ITOM, HAM/SAM
• Experience with ServiceNow integration tools and APIs
• Experience with ServiceNow On-Prem instance implementation, management, and troubleshooting
• Knowledge of database management and SQL (MariaDB)
• Strong understanding of ITIL processes and ServiceNow best practices
• Proficiency in ServiceNow scripting languages (JavaScript, GlideScript) and web technologies (HTML, CSS, AJAX)
• Excellent analytical and problem-solving skills, with strong attention to detail
• Outstanding communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at

Application Duration Statement: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. 

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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