Job Description

Organization: Support to Succeed

Support to Succeed is a nonprofit organization dedicated to supporting career entry & advancement of nontraditional candidates into financial services careers. Our model supports qualified adults from alternative pathways to pass an industry-recognized certification that can lead to client-facing finance careers. We focus on utilizing principles of restorative practices to foster a sense of belonging among cohorts, providing coaching on organization and time management, providing support for trainees to navigate barriers, and academic supports that foster critical thinking skills. 

Program: SIE Success Program

This program is a collaboration between Support to Succeed, Holyoke Community College, and Springfield WORKS. It is a 16-week program that supports candidates through an industry-recognized licensing exam and provides career development and employer connections.

Dates and Hours Per Week:

• Up to 20 hours per week for a 6 month contract, with anticipated 15 hrs / week and certain time periods when additional hours may be needed
• Hours can be flexibly scheduled with the exception of evening cohort meetings, supervisor meeting, and team meeting
• Ideal role start date: Feb 2026

Job Title: Program Manager

Hourly Rate: $35

Application Contact & Requirements: Please email info@supporttosucceed.org if you are interested with a resume and cover letter. Applicants will not be considered without a cover letter. 

Job Responsibilities:

• Plan and facilitate evening cohort meetings (~4 hours per week + ~2 hrs planning) for a group of 10-20 adults ages 22 - 45
• Support candidates to coordinate study sessions
• Lead asynchronous communication with cohort via Discord and email
• Recruit and coordinate guest speakers for sessions
• Coach a small group of candidates on planning and time management towards progressing in exam preparation
• Oversee a team of volunteers who provide coaching to candidates
• Coordinate career readiness deliverables, including resume book development
• Facilitate candidate interviews and other admissions procedures in collaboration with others
• Track exam preparation and career readiness data and lead weekly meeting on key performance indicators
• Work with coaches to provide interventions and assist candidates to overcome barriers, including overseeing trainee support fund
• Integrate learnings and update the model in collaboration with leadership
• Participate in meetings to regularly update staff & leadership

Candidate Requirements:

• Prior experience with program facilitation or program management; comfort leading groups in a virtual setting
• Prior coaching experience and strong relationship-building, empathy, and problem-solving skills
• Highly organized with demonstrated ability to manage multiple priorities
• Self-starter; ability to manage own time and independently meet deliverables
• Finance experience is NOT required

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