Job Description

Our client a well known University is seeking a Student Support Specialist in their New York, New York Location!

Responsibilities

Student Support

• Provide complex, non-clinical student support, including meeting in person or virtually for referrals, conducting assessments of well-being, risk factors, and support needs, and developing individualized, student-centered care plans that often require sustained and longitudinal engagement.
• Exercise independent judgment and discretion when assessing complex and sensitive student situations and determining appropriate support pathways.
• Work closely with University resources and support networks to coordinate and implement multi-step support plans across multiple schools and departments.
• Monitor student progress over time and maintain follow-up to reassess needs, troubleshoot barriers, and adjust support plans as circumstances change.
• Conduct intake interviews as assigned to synthesize complex concerns, identify emerging needs, and discuss possible pathways forward with students and, when appropriate, with faculty and staff partners.
• Facilitate interim and supportive accommodations in partnership with University stakeholders, balancing student needs, institutional policy, and risk considerations.
• Coordinate with campus partners and community resources to connect students to confidential and non-confidential supports, ensuring continuity of care.
• Assess, create, and implement effective methods of support for students managing complex situations impacting their well-being and/or the well-being of others.
• Serve as a liaison to assigned schools and campus partner offices, providing consultation, guidance, and support related to students of concern and ongoing matters.
• Participate in case reviews, students-of-concern meetings, and other coordinated cross-functional efforts as assigned.

Support for Students Navigating Conduct and Separation

• Provide guidance to students navigating University processes, including coordination with student conduct and other relevant offices when appropriate.
• Participate in joint student meetings related to student support concerns or students in distress requiring heightened coordination.
• Serve as a support person in the student conduct process when requested.
• Administer return-to-enrollment cases by supporting students who have been separated from the University, managing a caseload requiring sustained engagement, progress monitoring, and coordination, and helping students understand resources, expectations, and pathways for re-enrollment when applicable.

Mediation and Early Conflict Support

• Partner with student conduct offices to co-facilitate mediation as an alternative resolution option when deemed appropriate.
• Support early intervention services for conflict resolution, including student-facing support and coordination with campus partners.

Basic Needs and Cross-University Initiatives

• Collaborate with the food pantry and University partners to support students with basic needs concerns and strengthen institution-wide services and communications.
• Contribute to cross-University initiatives focused on advancing coordinated, preventative efforts related to basic needs; support or lead subgroup work as assigned.
• Provide programmatic support to the food pantry and contribute to broader initiatives that advance student well-being.

Programming, Outreach, and Training

• Plan and facilitate preventative, student-facing programming informed by trends, data, and best practices throughout the academic year, including recurring Office Hours and workshops related to basic needs and student support.
• Design, develop, and facilitate data-informed virtual resources, training, and outreach to help students, faculty, and staff identify concerns and make appropriate referrals.

Documentation, Data, and Professional Standards

• Document student support activity, referrals, interim measures, and accommodations in the designated case management system in a timely and accurate manner.
• Maintain privacy and appropriate information-sharing practices in accordance with FERPA and University policy.
• Stay current on emerging trends, best practices, and regulatory considerations related to student support, basic needs, behavioral intervention, and student mental health in higher education.
• Participate in ongoing students-of-concern meetings.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor’s degree or equivalent and 4–6 years of related experience in student affairs, case management, social work, behavioral intervention, or counseling.
• Demonstrated knowledge of the complexities surrounding student support and student mental health in a college or university setting.
• Excellent analytical, organizational, and interpersonal skills, with the ability to exercise sound judgment, discretion, and professionalism in sensitive situations.

Preferred Qualifications

• Experience in student affairs, social work, or a closely related field.

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