Job Description

Job Description

ISI® Elite Training is one of the nation’s fastest growing boutique fitness franchise brands in America. The ISI® Operations Team is looking for a Studio Performance and Operations Coach to lead the organization’s growth efforts at the Headquarters team. The Studio Performance and Operations Coach will report directly to the VP of Operations and will be responsible for helping our Franchise Partners (owners) increase sales and decrease operational costs by coaching them on how to effectively operate an ISI® Elite Training facility.

This role is based in Charlotte, NC and requires in person work.

This team member will play a critical role in supporting our facilities nationwide by ensuring that all

departments are aligned and working together to deliver on initiatives that support our overall mission and expansion of the brand, with a key focus on developing and driving systems to support the facility’s financial growth.

Overall, the ideal candidate for Studio Performance and Operations Coach will have a broad range of experiences, including franchise operations management, leadership, compliance, and analytical and

problem solving skills. They should be able to work collaboratively with other departments, communicate effectively with franchise partners, and implement systems and processes that support the success of the franchise.

Responsibilities

● Operational Leadership: Support and oversee up to 50 facilities within assigned territory. Partner directly with the owners and staff on company initiatives and quarterly promotions.

● Developing and implementing the strategic plan: Drive facility membership growth, implementation of new revenue streams, and development of the ISI® community. Oversee Greenstar experience coaching and development.

● Establishing KPI’s: Ensure facility business and sales strategies are directly in line with growing the company’s key performance indicator metrics.

● Ensuring Compliance: Responsible for ongoing compliance with ISI brand standards.

● Franchise Partner Support: Conduct ongoing monthly calls along with quarterly, semiannual, or annual onsite visits as required.

● Training and Development: Conduct ongoing regional training as directed by HQ.

● Cross Departmental Communication: Communicate the needs of the franchisees with HQ departments to ensure the best franchise experience.

Experience

● Franchise experience: The ideal candidate should have significant experience working in a franchise environment. This includes experience managing franchisees, understanding the franchise agreement, and implementing franchise systems and processes.

● Operations management experience: Should have a track record of success in overseeing a facility and achieving operational goals. Experience in operations management can include managing sales teams, implementing process improvements, and ensuring compliance.

● Leadership skills: The Franchise Business Coach should have strong leadership skills, with the ability to motivate and inspire teams. They should be able to lead by example, establish a positive work culture, and provide direction to team members.

● Communication skills: Strong communication and interpersonal skills are essential for this role. They should be able to build strong relationships with internal and external stakeholders, communicate effectively with franchisees, and collaborate with other executives.

● Analytical and problem-solving skills: The ideal candidate should have strong analytical and problem solving skills. They should be able to identify opportunities for improvement, develop effective strategies to implement them, and track progress toward goals.

● Bachelor's degree: A bachelor’s degree in business, operations, or a related field is preferred, or equivalent experience.

Systems Proficiency:

● Google G Suite and or Microsoft Suites (required)

● FranConnect and or other franchise management software

● Customer Relationship Management platform (a plus)

● Point of Sale System experience (a plus)

This job description in no way states or implies that these are the only duties to be performed by the

employee occupying the position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor, subject to reasonable accommodations. Nothing in this job description creates a contract of employment in any way for any person. All employees hired by ISI Elite Training are employees at will and the company reserves the right to terminate employees at any time for any reason or no reason at all. ISI Elite Training is an Equal Opportunity Employer. Employment opportunities at ISI Elite Training are based on one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law. This Equal Employment Opportunity policy governs all aspects of employment, including, but not limited to, recruitment, hiring, selection, job assignment, promotions, transfers, compensation, discipline, termination, lay-off, access to benefits and training, and all other conditions and privileges of employment.

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